Our on-line system allows you to perform the following actions by yourself free of charge:
Passport number edit – not later than 18 hours before the tour;
Add a person to your group – not later than 18 hours before the tour;
Delete a person (s) from your group – not later than 18 hours before the tour;
Change the date of the tour – not later than 24 hours before the tour.
Please note that sometimes our administrator's approval is required for adding/deleting people or to change the date of you amend your booking online.
You can do one change at a time. For example after removal a participant(s), please wait for the admin’s approval and then change the date or add more people. Otherwise the amendments can be processed incorrectly.
Due to the nature of the Chernobyl Exclusion zone restrictions and visitors' application process we suggest our customers to book all the tours at least 18 hours in advance. It is important to provide us with the accurate information and notify on time about any change of plans in order not to loose the fee you paid. The tour has an 18 years old age restriction for the participants.
Very Important!! We need every visitor's full name, the date of birth, passport number and nationality at least 18 hours before the tour. This is the rule as Chernobyl is a restricted territory. If the information you provided us is different from what you show to the police at the checkpoint – you are likely to be denied the access. And we won't be responsible for that. Please check the information you sent us and if needed edit the details of your reservation online or via email.
All Bookings made without the deposit should be paid in full at least 24 hours before the tour. Otherwise they will be cancelled automatically by our system.
SoloEast Travel guarantees to run all group tours if the number of people booked on the day is no less than five.
(Exception is if the government of Ukraine or the Force Majeure cancels the tour.)
If the number of participants is less than five, the following alternatives will be offered:
Our “pick-up” conditions.
- reschedule the tour to another available date;
- have a private or semi-private tour, the cost will depend on the number of people in a group (1 p. - US $300.00; 2 p. - US $162.00 p/p; 3 p. - US $116.00 p/p; 4 p. - US $106.00 p/p);
- cancellation and a full refund.
We can arrange a free pick up for groups of three and more people, if your location is within the central part of Kiev, and if you provide us with the address when booking or at least three days before the tour date. Please note that this provision does not include the drop off arrangements due to the usual evening traffic problems in the central part of Kiev. Otherwise, we can arrange a pickup at your location at extra USD 15.00
if you stay within the central part of Kiev and at extra USD 20.00
if the pick up point is located beyond the limits of the central part. In this case, we will drop you off at your place after the tour.
CANCELLATION AND REFUND:
For authorisation purposes, only written cancellation notices (by e-mail) will be accepted.
For bookings done after February 22, 2021 the following cancellation policy applies:
- Bookings are fully refundable if cancelled earlier than 24 hours before the tour.
- Bookings cancelled less than 24 hours before the tour are non refundable not depending on circumstances and reasons.
- There is no reimbursement for acts of mother nature.